Guarantee and Returns
Our guarantee
With SOUOP's line of products, you can be assured of a consistent, premium outdoor power station that meets the highest global quality and safety standards and is delivered on specification and on time. If you are not satisfied with your purchase, simply return it within 30 days of the delivery date. Please remember that all returns must be unused, unwashed and undamaged with all packaging, labels and tags intact and attached to the item. Promotional items, flash sales, clearance items, and any item marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final.
warranty period
The warranty period for SOUOP products is 24 months. In all cases, the warranty period is measured from the date of purchase by the original consumer purchaser. Proof of first consumer purchase or other reasonable documentary evidence is required to establish the warranty start date.
Exchange
POWERBUDE will replace all SOUOP products that were purchased/delivered via the online shop powerbude.eu or other sales channels operated by Powerbude and that no longer function during the applicable warranty period due to manufacturing or material defects. A replacement product takes over the remaining warranty of the original product.
The warranty on SOUOP's product is limited to the original consumer purchaser and is not transferable to a subsequent owner.
Return and Refund Policy
Please read the terms below carefully. If the conditions are not met, POWERBUDE reserves the right to refuse the exchange or refund. Please note that POWERBUDE does not allow the return or refund of the following products:
Product that is individually configured or branded according to your specifications.
Product purchased from a third-party retail partner.
Product Returns
We know that sometimes an item doesn't meet your needs or just doesn't fit your imagination. If for any reason you are not satisfied with your purchase, you can arrange a return or exchange within 30 days from the delivery date. For all eligible returns, items must be unused, undamaged, with labels and tags intact and returned in their original packaging. Otherwise the item may not be returnable. If you receive an item that does not meet these standards, please email us at info@powerbude.eu. Please keep the original packaging for returns, otherwise we reserve the right to reasonably refuse a return.
Returns without quality:
If you have paid and decided you do not want the item or bought the item in error, the amount charged for shipping will not be refunded. If you have paid a shipping fee and the item is defective or we made a mistake, the amount charged for the shipping cost will be included in the return label request. If you insist on returning the item, please feel free to contact us by email to explain your return reason and request a return label. Our customer service will inform you about the shipping costs. Please note that returned products must be in their original condition in order to be returned and resold. The product should be unused, unwashed and undamaged with all packaging, labels and tags remaining intact and attached to the item. If these are not available, the product cannot be returned. Once we have received the returned product and the items meet our returns policy, we will process your refund. Please note that it takes approximately 3 business days for the refund to be processed and posted to your account.
You can also select a logistics company of your choice for the return, with the shipping costs being borne by you. If you need the refund, please email us with the order details and tracking number to speed up the refund process.
Quality or other factor-related returns:
If there is any quality problem with the item, please feel free to contact us. We will do our best to solve the problem with partial refund, full refund and return for replacement according to the status of the item.
Send wrong item:
1. You can choose to keep the wrong item at a reduced price offered by our customer service team. Meanwhile, you can ask us to send you the correct item you ordered. In this situation, all you have to do is pay for the wrong item at a cheap price.
2. You can request a returns label to send back the wrong item for the right replacement or a full refund. After you deliver the item to the shipping carrier, you can contact us for a replacement or a full refund if the return tracking number shows another status of the shipment.
Item damaged during shipping:
If upon receipt of the item you find that the item is damaged or has a manufacturing defect, please refuse delivery and contact us immediately. We will ask you to email us the photos of the defective product and our customer service will take appropriate action.
For any damage found after receiving the item, please contact us by email with pictures of the damaged item. We will either send you return labels to send the damaged item back for a replacement or full refund, or send you a new one directly or a full refund depending on the item's damage status and your will.
Package lost:
You did not receive the item by the estimated delivery date. You can look around, ask your neighbors and contact the shipping service providers. The package is still not shown when you email us. Our customer service will file a lost package claim with the carrier to get your matter taken care of. It will take about 1-2 weeks to get the inspection result from the shipping company. Please wait patiently during the period and we will take appropriate measures to solve the problem.
Order Cancellation:
1.Order Cancellation Before Shipment: You can contact us by email to have the order canceled in time. Providing the order details such as order number, recipient name and other important information will help us to locate your order immediately and cancel it promptly to avoid unnecessary trouble. You have 24 hours to decide whether or not you want to cancel the order free of charge after the order has been placed. Once you have received cancellation confirmation from our customer service team, you will be issued a full refund within 2-5 business days.
2.Cancellation of the order after dispatch: The items are dispatched in the best case on the second day after the order. In the event of a cancellation after dispatch, the callback costs calculated by the dispatch service provider will be incurred in the respective amount. If you are aware of the charge and still want to cancel the order, you can contact us and we will help you stop the delivery. After the article from the shipping service provider returned, you can request a refund from us.
3.We have the right to cancel an order if items are oversold or for any other reason of our choosing. If we decide to cancel an order, you will be notified immediately and receive a full refund.
exclusions
SOUOP's guarantee does not apply to:
- Misappropriated, repurposed, modified, damaged in an accident or used for anything other than normal
- Consumer use used as permitted in current SOUOP product literature.
- Attempted repair by someone other than an authorized facility
To obtain warranty service, contact our customer service team at info@powerbude.eu
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. If the payment was made by credit card, we will credit your account as soon as we receive the product. Note the transfer period of 7-10 business days for a credit to appear on your credit card statement.
Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still haven't received your refund, please contact us at info@powerbude.eu.